Shipping policy

SHIPPING

Shipping information can be found on our delivery information page. If you have any specific requests, please feel free to contact us. We will do our best to deal with it for you.

RETURNS

If you would like to return your items for any reason at all, you may do so within 14 days of receiving your purchase. Items returned must be in a new and unused condition. We will refund the cost of the items; however shipping charges are non-refundable.

Please note that all returns for either unwanted or damaged/faulty goods must be authorised by GorillaGreenz by either phone, or e-mail before sending them back. Any goods sent back without prior consent from GorillaGreenz will be sent back at your cost.

All returns are the responsibility of the customer until they reach GorillaGreenz . We recommend using a postal method that requires a signature.

WARRANTY

RETURNING GOODS

If your goods become faulty under warranty then please contact us via our contact us page here.

Before returning goods as in most cases we can resolve issues without the need to return your items. 

Please be aware this does not cover accidental damages. 

FAULTY/DAMAGED GOODS

In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. We will provide a tracked returns label for this purpose. We will not accept extra charges for other courier services or guaranteed next day services. 

Overseas, items should only be sent back using your country's national postal service. We recommend using an insured delivery method; however we will not accept extra charges for DHL, Fed-Ex, UPS or other overnight courier services.

Please make sure that you have clearly read any instructions that may have come with the product, or may be displayed on our website, as products found not to be faulty when they come back to us, will be sent back to you at your cost. 

Please note that our return policy also applies.

EXCHANGES

If you would like to exchange your items for different products in our range, you may do so within 14 days of receiving them. Items returned must be in a new and unused condition. Please detail which items you would like as replacements. We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. Please note that our return policy also applies.

GENERAL

All items that are used orally are classified as hygiene items, once used they cannot and will not be sold to anyone else and will need to be destroyed.  Therefore before using any item please make sure it is what you wanted and expected as after use the item cannot be returned